---
title: Our Support Policy 
description: Discover our customer support policy at Compera. Get help with technical issues, custom integrations, and bug reporting. We adhere to strict compliance and security standards. Submit feedback or complaints to help us improve.
---

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1. [Help Center](https://help.compera.no/help-center?hsLang=en)
2. [Security and Support](https://help.compera.no/help-center/security-and-support?hsLang=en)

# Our Support Policy 

## We are committed to delivering efficient and professional assistance while maintaining transparency and high service standards.

#### **Support Channels & Availability **

Our support team is available **Monday to Friday, 08:00 AM – 05:00 PM (UTC/GMT+2)**. You can reach us through:

- **Live Chat** on our website.
- **Contact Form** on our website.

We aim to respond within **2-3 business days**, depending on ticket volume and complexity.

#### **What can we help you with:**

- **Technical issues **related to our platform
- **Custom integrations **for eligible customers
- **Bug reporting**

We do not assist with user data collection, account creation or report completion. 

#### **Our service principles **

We uphold **customer-centricity, professionalism, accuracy and empathy** in all interactions.

#### **Feedback & Complaints**

Your feedback helps us improve. If you have concerns, please submit a written complaint via email or our office. 

For full details, visit **[here](https://compera.no/support-policy/). **

 

 

 

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