Our Support Policy
We are committed to delivering efficient and professional assistance while maintaining transparency and high service standards.
Support Channels & Availability
Our support team is available Monday to Friday, 08:00 AM – 05:00 PM (UTC/GMT+2). You can reach us through:
- Live Chat on our website.
- Contact Form on our website.
We aim to respond within 2-3 business days, depending on ticket volume and complexity.
What can we help you with:
- Technical issues related to our platform
- Custom integrations for eligible customers
- Bug reporting
We do not assist with user data collection, account creation or report completion.
Our service principles
We uphold customer-centricity, professionalism, accuracy and empathy in all interactions.
Feedback & Complaints
Your feedback helps us improve. If you have concerns, please submit a written complaint via email or our office.
For full details, visit here.