FAQs

View the most frequently asked questions and discover the ways to reach us for inquiries.

• What currency exchange rate should I use to convert to Euro (EUR)?
• Why Reporting in Our App May Seem Complicated – and How We’re Helping
• How can I regain access to my unsubmitted report?
• Why is the app only available in English?
• Why is the "Start Reporting" button not working?
• I received another request from a different customer. Can I get my data from previously submitted report back so I can reuse it?
• How do I share my sustainability data with my customers?
• What if a topic isn't relevant to my company or we don't have data for it?
• Can I use my own emission factor or input my own total CO₂e emissions?
• Didn't find the answer to your questions?